FAQ

How long does shipping take?

Orders are processed within 1–3 business days, then shipped from our fulfillment partners. Delivery typically takes 7–20 business days depending on your location. See our Shipping Policy for full details.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and Klarna. See our Payment Options page for more details.

What's your return policy?

We offer a 30-day return window from the date you receive your item. See our Refund Policy for eligibility and instructions.

Will I be charged customs fees?

International orders may be subject to customs duties or import taxes depending on your country. These are the responsibility of the customer and aren't included in your order total.

How can I track my order?

You'll receive a tracking number by email once your order ships. Allow 24–48 hours for tracking info to update.

How do I contact customer support?

Email us at info@berlyheal.com — we aim to respond quickly, every day of the week.