Terms of service

Last updated: June 12, 2026

These Terms of Service ("Terms") govern your access to and use of the BerlyHeal website and store, including any content, functionality, and services offered (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services or place an order. By using the Services, you represent that you meet this requirement.

2. Account registration

If you create an account, you're responsible for maintaining the confidentiality of your login details and for all activity under your account. Notify us immediately of any unauthorized use.

3. Products and pricing

We make reasonable efforts to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, pricing, or other content is error-free. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted.

All prices are listed in the currency shown at checkout and are subject to change without notice.

4. Orders and payment

By placing an order, you confirm that the payment information you provide is accurate and that you're authorized to use the payment method. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing or product information, or issues with payment.

5. Shipping and delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or other circumstances outside our control.

6. Returns and refunds

Returns and refunds are governed by our [Refund Policy], which forms part of these Terms.

7. User-generated content (reviews and comments)

If you submit a product review, comment, or other content ("User Content"), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and distribute that content in connection with the Services and our marketing.

You agree that your User Content:

  • Is your own original work, or you have the right to share it
  • Does not contain false, misleading, defamatory, obscene, or unlawful material
  • Does not infringe any third party's intellectual property or privacy rights

We reserve the right to remove or refuse to display any User Content at our discretion, without notice.

8. Prohibited uses

You agree not to use the Services to:

  • Violate any applicable law or regulation
  • Infringe on the intellectual property or other rights of any party
  • Transmit any harmful code, malware, or unsolicited advertising
  • Attempt to gain unauthorized access to the Services, other accounts, or systems
  • Interfere with or disrupt the operation of the Services

9. Intellectual property

All content on the Services — including text, graphics, logos, images, and software — is owned by or licensed to BerlyHeal and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

10. Disclaimers

The Services and all products are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not guarantee that the Services will be uninterrupted, secure, or error-free.

11. Limitation of liability

To the fullest extent permitted by applicable law, BerlyHeal and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Services or any products purchased through them. Our total liability for any claim relating to the Services or a product will not exceed the amount you paid for the relevant order.

Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for death, personal injury, or fraud, and nothing affects any statutory consumer rights you may have under the laws of your country of residence (including mandatory EU/UK consumer protections, where applicable).

12. Indemnification

You agree to indemnify and hold BerlyHeal harmless from any claims, losses, liabilities, and expenses (including legal fees) arising from your breach of these Terms or misuse of the Services.

13. Third-party links

The Services may contain links to third-party websites or services not operated by us. We are not responsible for the content, privacy practices, or terms of any third-party sites.

14. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted, with an updated "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts of Hong Kong, except where applicable law requires otherwise.

If you are a consumer resident in the European Union or United Kingdom, nothing in this section affects any mandatory consumer protection rights you have under the laws of your country of residence, including your right to bring proceedings in the courts of that country.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Contact

Questions about these Terms can be sent to info@berlyheal.com.